Something I have thought about a lot since I started managing people, which nobody warned me about: you cannot tell someone they are underperforming in a way that does not change the relationship permanently. I do not mean they resent you, though sometimes they do. I mean that afterwards, every ordinary interaction has a second layer. You ask how the weekend was and they are checking whether you are asking because you are being normal, or because you are softening something. That layer does not go away when the performance improves. It just gets quieter. I still think you have to do it. Letting someone carry on failing is worse, and the version where you say nothing and then act surprised at review time is the genuinely unkind option. But I have stopped pretending it is a neutral conversation that a good manager can have without cost. It costs something every time, and the honest thing is to spend it deliberately rather than believe the technique makes it free.

Small talk gets a terrible press, mostly from people who have never had to sit next to a stranger for two hours.

Make voting compulsory. Australia manages it, turnout sits around ninety percent, and nobody there appears to be living under tyranny.

Public transport should be judged on whether it is usable by someone with a pram, a suitcase and a bad knee — not on its top speed. Every network that passes that test turns out to be pleasant for everyone else too, and almost every network that fails it was designed around a commuter who is twenty-eight and carrying a laptop.

I've come round to thinking most productivity advice is just a way of feeling organised for about a week.

Remote work did not fail. Managers who could only manage by looking at people failed, and remote work is what made that visible. Four years on, the teams that kept it are the ones that already wrote things down, and the teams that abandoned it are mostly the ones that never did.

Something I keep coming back to and cannot resolve, about the NHS specifically. Dealing with it is slow, repetitive and frequently maddening. You give the same information four times. You wait on a line. You are asked to confirm a date of birth by three separate people in one building. Nobody who has used it recently would describe the experience as pleasant. And I trust it completely, in a way I do not trust any organisation that has ever been pleasant to me. I think those two things are connected rather than coincidental. It has to be procedural because the procedure is the accountability — the repetition is a check, the wait is a queue somebody is being fair about, and the four separate confirmations exist because getting it wrong is unacceptable rather than merely bad for retention. Which leaves me unable to answer the obvious question. When somebody says the NHS should be "more like Amazon", what exactly are they asking for? Because I cannot tell whether the pleasant part can be separated from the part that owes you nothing.

Cricket commentary has got unbearable. Nobody describes anything any more, they just wait for a stat to read out.

Music got worse when it got easy to make — not the songs, the filter. When a studio cost real money somebody had to believe in you before you got in the room.

Reading fiction makes you more empathetic, or at least better at imagining that other people have an interior life at all, which may be the same thing.

Most of what psychology published before about 2015 does not replicate, and the field has been much more graceful about admitting it than any other would have been.