Nobody has ever said "we should document this properly" and then documented it properly.
1 response in agree
The gap between agreeing to write it down and writing it down is where most institutional knowledge goes to die.
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something you reckon. a gripe, a hunch, a hill you will die on. serious or not.
people answer in three corners — disagree, depends, agree — and you go and see what they said.
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what all this does to your head, and what to do about it.